.page-faq {
  --faq-line: 2px solid var(--c-green);
  --faq-soft-line: 1px solid var(--c-line);
  background: var(--c-mist);
  color: var(--c-ink);
  font-family: var(--font-sans);
}

.page-faq .section {
  padding: 56px 0;
}

.page-faq .breadcrumb {
  margin-bottom: 28px;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  padding-top: 36px;
  padding-bottom: 48px;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: 32px;
}

.page-faq .faq-hero__lead h1 {
  font-size: clamp(30px, 6.4vw, 54px);
  font-weight: 900;
  line-height: 1.12;
  letter-spacing: 0.02em;
  margin: 12px 0 18px;
  color: var(--c-ink);
}

.page-faq .faq-hero__lead .lead {
  font-size: 17px;
  line-height: 1.8;
  color: var(--c-ink-2);
  max-width: 34em;
  margin: 0;
}

.page-faq .faq-jump {
  border: var(--faq-line);
  background: var(--c-white);
  box-shadow: var(--shadow-hard);
  padding: 20px 18px;
}

.page-faq .faq-jump__title {
  font-size: 13px;
  letter-spacing: 0.08em;
  font-weight: 700;
  color: var(--c-green);
  margin: 0 0 12px;
}

.page-faq .faq-jump__list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-jump__link {
  display: flex;
  align-items: baseline;
  gap: 12px;
  padding: 11px 8px;
  border-bottom: var(--faq-soft-line);
  color: var(--c-ink);
  text-decoration: none;
  font-size: 15px;
  font-weight: 600;
  transition: background 0.18s ease, padding-left 0.18s ease, color 0.18s ease;
}

.page-faq .faq-jump__list li:last-child .faq-jump__link {
  border-bottom: none;
}

.page-faq .faq-jump__no {
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.06em;
  color: var(--c-orange-deep);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-jump__link:hover,
.page-faq .faq-jump__link:focus-visible {
  background: var(--c-orange-soft);
  padding-left: 14px;
  color: var(--c-orange-deep);
}

/* ---------- 编号章节 ---------- */
.page-faq .chapter {
  display: grid;
  gap: 4px;
  margin-bottom: 30px;
}

.page-faq .chapter__num {
  font-size: clamp(46px, 10vw, 86px);
  font-weight: 900;
  line-height: 0.85;
  letter-spacing: 0.02em;
  color: var(--c-green-mid);
  opacity: 0.35;
  margin: 0;
}

.page-faq .chapter__title {
  font-size: clamp(23px, 4vw, 34px);
  font-weight: 900;
  line-height: 1.22;
  letter-spacing: 0.02em;
  margin: 0;
  color: var(--c-ink);
}

.page-faq .chapter__lead {
  font-size: 16px;
  line-height: 1.78;
  color: var(--c-ink-2);
  max-width: 44em;
  margin: 8px 0 0;
}

/* ---------- 筛选胶囊 ---------- */
.page-faq .faq-filters {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  padding: 14px 16px;
  border: var(--faq-line);
  background: var(--c-white);
  margin-bottom: 14px;
}

.page-faq .faq-filters__label {
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.08em;
  color: var(--c-green);
  margin: 0 6px 0 0;
  flex: 0 0 auto;
}

.page-faq .pill {
  display: inline-flex;
  align-items: center;
  padding: 5px 12px;
  font-size: 12.5px;
  letter-spacing: 0.03em;
  border: 1.5px solid var(--c-green-mid);
  border-radius: var(--radius);
  color: var(--c-green);
  background: var(--c-mist);
  white-space: nowrap;
}

/* ---------- 变更记录表 ---------- */
.page-faq .table-scroll {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  border: var(--faq-line);
  background: var(--c-white);
  margin-top: 22px;
}

.page-faq .faq-table {
  width: 100%;
  min-width: 760px;
  border-collapse: collapse;
  font-size: 14.5px;
}

.page-faq .faq-table th {
  background: var(--c-mint);
  color: var(--c-green);
  font-size: 12.5px;
  font-weight: 800;
  letter-spacing: 0.06em;
  text-align: left;
  padding: 14px 16px;
  border-bottom: 2px solid var(--c-green);
  white-space: nowrap;
}

.page-faq .faq-table td {
  padding: 14px 16px;
  border-bottom: var(--faq-soft-line);
  color: var(--c-ink-2);
  line-height: 1.65;
  vertical-align: top;
}

.page-faq .faq-table tbody tr:nth-child(even) {
  background: var(--c-mist);
}

.page-faq .faq-table tbody tr:last-child td {
  border-bottom: none;
}

.page-faq .faq-table tbody tr:hover td {
  background: var(--c-orange-soft);
  color: var(--c-ink);
}

.page-faq .faq-ver {
  font-weight: 800;
  color: var(--c-green);
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}

.page-faq .faq-when {
  font-weight: 700;
  color: var(--c-orange-deep);
  white-space: nowrap;
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-note {
  margin: 18px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--c-ink-2);
  max-width: 46em;
}

.page-faq .faq-note a {
  color: var(--c-orange-deep);
  font-weight: 700;
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- 操作指引 ---------- */
.page-faq .faq-how {
  display: grid;
  gap: 32px;
}

.page-faq .faq-how__paths {
  display: grid;
  gap: 32px;
}

.page-faq .faq-path__title {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 16px;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--c-ink);
  margin: 0 0 16px;
}

.page-faq .faq-path__badge {
  display: inline-flex;
  align-items: center;
  padding: 4px 10px;
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.06em;
  color: var(--c-white);
  background: var(--c-green);
}

.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 18px;
}

.page-faq .faq-step {
  position: relative;
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 14px;
  align-items: start;
}

.page-faq .faq-step__dot {
  width: 34px;
  height: 34px;
  border-radius: 50%;
  border: 2px solid var(--c-green);
  background: var(--c-white);
  color: var(--c-green);
  font-size: 14px;
  font-weight: 800;
  font-variant-numeric: tabular-nums;
  display: grid;
  place-items: center;
}

.page-faq .faq-step:not(:last-child)::after {
  content: "";
  position: absolute;
  left: 17px;
  top: 34px;
  bottom: -18px;
  width: 2px;
  background: var(--c-line);
}

.page-faq .faq-step p {
  margin: 4px 0 0;
  font-size: 15px;
  line-height: 1.75;
  color: var(--c-ink-2);
}

.page-faq .faq-how__media {
  margin: 0;
}

.page-faq .media-frame {
  border: var(--faq-line);
  background: var(--c-white);
  box-shadow: var(--shadow-hard);
  overflow: hidden;
}

.page-faq .media-frame img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .media-frame__caption {
  padding: 12px 16px;
  font-size: 13px;
  line-height: 1.6;
  color: var(--c-ink-2);
  background: var(--c-mint);
  border-top: var(--faq-soft-line);
}

/* ---------- 问答折叠 ---------- */
.page-faq .faq-groups {
  display: grid;
  gap: 38px;
}

.page-faq .faq-group__title {
  display: inline-block;
  font-size: 13px;
  font-weight: 800;
  letter-spacing: 0.08em;
  color: var(--c-green);
  background: var(--c-mint);
  border: var(--faq-line);
  padding: 7px 14px;
  margin: 0 0 16px;
}

.page-faq .faq-item {
  border: var(--faq-line);
  background: var(--c-white);
  margin-bottom: 10px;
  transition: box-shadow 0.18s ease, border-color 0.18s ease;
}

.page-faq .faq-item:last-child {
  margin-bottom: 0;
}

.page-faq .faq-item summary {
  position: relative;
  cursor: pointer;
  list-style: none;
  padding: 15px 46px 15px 18px;
  font-size: 15.5px;
  font-weight: 700;
  line-height: 1.55;
  color: var(--c-ink);
}

.page-faq .faq-item summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item summary::after {
  content: "";
  position: absolute;
  right: 20px;
  top: 20px;
  width: 9px;
  height: 9px;
  border-right: 2px solid var(--c-green);
  border-bottom: 2px solid var(--c-green);
  transform: rotate(45deg);
  transition: transform 0.2s ease;
}

.page-faq .faq-item[open] summary::after {
  transform: rotate(225deg);
  top: 24px;
}

.page-faq .faq-item summary:hover {
  background: var(--c-orange-soft);
}

.page-faq .faq-item[open] {
  border-left: 6px solid var(--c-orange);
  box-shadow: 5px 5px 0 var(--c-orange-soft);
}

.page-faq .faq-item__body {
  padding: 0 18px 18px;
  border-top: 1px dashed var(--c-line);
  margin: 0 0 0 0;
  padding-top: 14px;
}

.page-faq .faq-item__body p {
  margin: 0;
  font-size: 15px;
  line-height: 1.82;
  color: var(--c-ink-2);
  max-width: 52em;
}

/* ---------- 售后流程（深色带） ---------- */
.page-faq .faq-band {
  background: var(--c-green);
  background-image: linear-gradient(158deg, #16665A 0%, #1C7A6B 58%, #155B50 100%);
  color: var(--c-mist);
}

.page-faq .faq-band .chapter__num {
  color: var(--c-mint);
  opacity: 0.45;
}

.page-faq .faq-band .chapter__title {
  color: var(--c-white);
}

.page-faq .faq-band .chapter__lead {
  color: var(--c-line);
}

.page-faq .faq-flow {
  list-style: none;
  margin: 0 0 40px;
  padding: 0;
  display: grid;
  gap: 0;
}

.page-faq .faq-flow__item {
  position: relative;
  padding: 20px 0 20px 0;
  border-top: 1px solid rgba(255, 255, 255, 0.24);
}

.page-faq .faq-flow__item:last-child {
  border-bottom: 1px solid rgba(255, 255, 255, 0.24);
}

.page-faq .faq-flow__no {
  margin: 0;
  font-size: 28px;
  font-weight: 900;
  line-height: 1;
  letter-spacing: 0.02em;
  color: var(--c-orange);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-flow__title {
  margin: 8px 0 6px;
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--c-white);
}

.page-faq .faq-flow__item > p:last-child {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.78;
  color: var(--c-line);
}

.page-faq .faq-pledge {
  display: grid;
  gap: 14px;
  margin-bottom: 36px;
}

.page-faq .faq-pledge__item {
  border: 2px solid rgba(255, 255, 255, 0.45);
  background: rgba(255, 255, 255, 0.07);
  padding: 18px;
}

.page-faq .faq-pledge__num {
  margin: 0;
  font-size: 34px;
  font-weight: 900;
  line-height: 1.05;
  letter-spacing: 0.02em;
  color: var(--c-orange);
  font-variant-numeric: tabular-nums;
}

.page-faq .faq-pledge__num span {
  font-size: 15px;
  font-weight: 700;
  margin-left: 4px;
  color: var(--c-orange-soft);
}

.page-faq .faq-pledge__text {
  margin: 10px 0 0;
  font-size: 14px;
  line-height: 1.72;
  color: var(--c-line);
}

.page-faq .faq-band__media {
  margin: 0 0 24px;
}

.page-faq .faq-band__media .media-frame__caption {
  background: rgba(255, 255, 255, 0.1);
  color: var(--c-line);
  border-top: 1px solid rgba(255, 255, 255, 0.24);
}

.page-faq .faq-band__foot {
  margin: 0;
  font-size: 14px;
  line-height: 1.8;
  color: var(--c-line);
  max-width: 46em;
}

.page-faq .faq-band__foot a {
  color: var(--c-orange-soft);
  font-weight: 700;
  text-decoration: underline;
  text-underline-offset: 3px;
}

/* ---------- 客服渠道 ---------- */
.page-faq .faq-support {
  display: grid;
  gap: 18px;
}

.page-faq .faq-support__card {
  border: var(--faq-line);
  background: var(--c-white);
  padding: 20px 18px;
  box-shadow: var(--shadow-hard);
}

.page-faq .faq-support__card--primary {
  background: var(--c-orange-soft);
  border-color: var(--c-orange-deep);
  box-shadow: var(--shadow-accent);
}

.page-faq .faq-support__step {
  margin: 0 0 8px;
  font-size: 12px;
  font-weight: 800;
  letter-spacing: 0.08em;
  color: var(--c-orange-deep);
}

.page-faq .faq-support__title {
  margin: 0 0 10px;
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--c-ink);
}

.page-faq .faq-support__value {
  margin: 0 0 10px;
  font-size: 19px;
  font-weight: 800;
  color: var(--c-green);
  word-break: break-all;
}

.page-faq .faq-support__card p:last-child {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.78;
  color: var(--c-ink-2);
}

.page-faq .faq-support__card .btn {
  margin-top: 14px;
}

/* ---------- 工单信息清单 ---------- */
.page-faq .faq-request {
  display: grid;
  gap: 14px;
}

.page-faq .faq-req {
  border: var(--faq-soft-line);
  border-left: 5px solid var(--c-green-mid);
  background: var(--c-white);
  padding: 16px 18px;
}

.page-faq .faq-req__label {
  margin: 0 0 6px;
  font-size: 15px;
  font-weight: 800;
  letter-spacing: 0.02em;
  color: var(--c-green);
}

.page-faq .faq-req p:last-child {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--c-ink-2);
}

/* ---------- 响应式 ---------- */
@media (min-width: 620px) {
  .page-faq .faq-pledge {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-request {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .page-faq .faq-how__paths {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .section {
    padding: 80px 0;
  }

  .page-faq .faq-hero {
    padding-top: 48px;
    padding-bottom: 64px;
  }

  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    gap: 48px;
    align-items: start;
  }

  .page-faq .faq-support {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-request {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }
}

@media (min-width: 1040px) {
  .page-faq .faq-how {
    grid-template-columns: minmax(0, 7fr) minmax(0, 5fr);
    gap: 44px;
    align-items: start;
  }

  .page-faq .faq-how__media {
    position: sticky;
    top: 120px;
  }

  .page-faq .faq-flow {
    grid-template-columns: repeat(5, minmax(0, 1fr));
    gap: 0 20px;
    margin-bottom: 44px;
  }

  .page-faq .faq-flow__item {
    border-bottom: 1px solid rgba(255, 255, 255, 0.24);
    padding: 22px 0 24px;
  }

  .page-faq .faq-flow__item:last-child {
    border-bottom: 1px solid rgba(255, 255, 255, 0.24);
  }

  .page-faq .faq-flow__item::before {
    content: "";
    position: absolute;
    top: -1px;
    left: 0;
    width: 100%;
    height: 3px;
    background: var(--timeline);
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-jump__link,
  .page-faq .faq-item,
  .page-faq .faq-item summary::after {
    transition: none;
  }
}
</do_not_include_this>
<<<PAGE_CSS_END>>>
</main>